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Privateer Press

August 9, 2012

Road Map (last updated 8/09 2:00am PDT)

iOS Issues

In Progress

3G/4G not connected false positive fix

Journeyman Warcaster, ‘Jack Marshal unit, and unit attachment fix

FA scaling with ‘caster fix

Drag and drop not active on tablet fix

Button active region scale tweaks

Character cards changed to FA:C in card library and army editor

Server image download for new cards added

Other Pending Fixes

Mercenaries and Minions organized separately from faction in army editor

Mercenary contract selection enabled in army editor

Arcane Tempest Gun Mages Thunderbolt ability not displaying properly

Galleon damage grid not displaying properly

Android Issues

In Progress

Server image download for new cards added

Mercenaries and Minions organized separately from faction in army editor

Mercenary contract selection enabled in army editor

Back button enabled

Arcane Tempest Gun Mages Thunderbolt ability not displaying properly

Galleon damage grid not displaying properly

Button active region scale tweaks

Other pending fixes

Currently none at this time

Progress Report (last updated 8/09 2:00am PDT)

Android

Completed in Update Pushed Live 08/09 2:00am PDT

Fix problem with some Android devices crashing on launch (NEW)

Store purchase redemption fix (NEW)

3G/4G not connected false positive fix (NEW)

Journeyman Warcaster, ‘Jack Marshal unit, and unit attachment fix (NEW)

FA scaling with ‘caster fix (NEW)

Drag and drop not active on tablet fix (NEW)

Character cards changed to FA:C in card library and army editor (NEW)

Data Content

Stat card fixes for multi-wound infantry

Bad Seeds theme force cards unlocked for purchasers of the Ultimate and WARMACHINE deck bundles

Models that are both Mercenaries and Minions now appear in both decks

Allowed devices increased to 3.

Shredder FA changed from C to U.

Crossover Minions and Mercenary models added to their respective crossover decks (e.g. Saxon Orrik is now unlocked when a customer purchases either the Minions deck or the Mercenaries deck).

Retribution Partisans are now unlocked in the Retribution deck.

Bloat Thrall FA now listed.

Constance Blaize added to Mercenary deck.

Health tracks for Gatorman Posse, Cataphract Arcuarii, Cataphract Cetrati, Trollkin Runeshapers, Trollkin Sluggers, Exemplar Bastions, and Exemplar Cinerators now show appropriate number for models.

No Quarter #44 Darius and Sorscha theme forces added.

Bad Seeds theme force models added to Mercenaries deck, Ultimate Bundle, and WARMACHINE bundle.

Gun Carriage added to Supreme Kommandant Irusk Heavy Armor theme force

Master Holt damage track appears in game mode

Cephalyx and Drudge unit FA added

FAQ

ANDROID UPDATE

The first Android Update is now live on Google Play. What does this mean? (NEW)

When an update is pushed live it has been submitted for publication on the app store. However, it can take up to 4-6 hours to propagate to the store’s servers around the world. Generally the US update appears within the first two hours.

Why are there two War Room apps for Android appearing in the Google Play store? (NEW)

There will be two builds for War Room in the marketplace. One tailored for handheld devices and one tailored for tablets. This was done in order to create stability on all devices, including ones that were consistently crashing on start up.
The crash appeared to be caused by the app switching screen orientations when it determined that it was a handheld client. We have created and tested a handheld-only build which has run fine through testing. In the Google Play marketplace, there will be a different build available for both tablets and handheld devices. It is the same app, just specifically sized to the appropriate device. Download the correct build for each device and you should have any problems.

What does the division between handheld and tablet apps mean for my purchases? (NEW)

Users will have access to all their purchased content on both devices. They will still only have one account to log into and it will access purchased content on all authorized devices.

What specific Android Devices does this update address? (NEW)

Problem devices specifically tested: HTC Evo 4G LTE, Samsung Galaxy Nexus 4.1.1, Samsung Galaxy S2, Samsung Galaxy S3

TECHNICAL ISSUES

How do I report bugs or other issues?

To report bugs or other issues, email support@tinkerhousegames.com. You can also report bugs through the Menu button in the top right of the War Room app.

Is War Room Secure?

Yes, War Room is 100% secure. The app uses industry-standard encryption for all communications between the app and our servers.

Is the Kindle Fire version of War Room still coming?

Yes. The Kindle Fire version is still under review by Amazon. In addition the Kindle Fire version of the app will incorporate all bug fixes and content corrections being worked on now.

How do I build a Mercenary contract or Minion pact list?

Currently, the rules for Mercenary contracts and Minions pacts can be found in Forces of WARMACHINE: Mercenaries and Forces of HORDES: Minions. Mercenary contracts and Minion pacts will be added in a future update.

Why are there load times in the app?

The app loads at the speed it does because War Room is visually rich and contains a large amount of data. The load times are front loaded when starting tasks because the data and image content preloads to minimize load times during operation.

Can I use War Room without an internet connection?

War Room is fully playable offline. The application is native to the device and works independent from any network connection. An internet connection is necessary only if you want to have a shared match with another player, to get updates, or to make purchases.

Every time I log in, War Room tells me there is an update available. Is this right?

This is a bug. War Room currently says there are updates available whenever you log in. This will be corrected in an update. We will update this page when updates are posted to the War Room app.

APP DESIGN

War Room does not calculate my theme force tier benefits correctly and allows me to go over point limits, exceed FA, and attach attachments to any unit or model. Are these bugs?

No. War Room is designed to be a card library and a free-form tool to organize all the cards you need to play the game and requires knowledge of how to build lists. This allows the app to support army lists of almost any design. Additionally, since Privateer Press does not have in-house development, this method allows us to continue to support the app with new models and theme forces without restricting the development and creation of those models and theme forces.

My model’s feats and weapon special rules do not appear on the quick view. Is this a bug?

No. The quick view is only meant to display a model’s stat block, weapons, and spells or animi. You must go to the card view to see abilities.

Will new features like theme force and army list validation and collection management be added to the app in the future?

Our first priority is to make sure all the features War Room was designed to have are working as intended. Once we get there, we will continue to evolve and improve the user experience over time based on feedback and our own experience with the app.

WAR ROOM USAGE IN PRIVATEER EVENTS

Does War Room replace physical cards in official Privateer Press events?

While we work to address the major functionality and content bugs, War Room can be used in official Privateer Press events. However, a player using War Room must also bring physical cards, and War Room users must still submit their army lists to the Tournament Organizer on the paper entry forms where applicable. As always, TOs will need to review the paper entry submissions. Future Steamroller and Organized Play updates will inform players and TOs when War Room is approved as a complete substitute for physical cards in events.

When will league models be available in War Room?

League models for War-Torn Alliances: Dark Secrets will be available when that league starts. At that time, league models will also be added for the previous seasons of War-Torn Alliances.

TROUBLESHOOTING

You can’t log in

Please click FORGOT in the app login screen or go to this address to check the username or reset your password if needed : https://warroom.privateerpress.com/default/user/forgotusername/

You can’t get your purchases on Android

We are releasing a patch that addresses the Restore Purchase not working for all users on Android. This patch should allow you to use the Restore Purchases button in the store to reactivate your paid for content. If it doesn’t try logging out and then logging in again, then Restore Purchases again. Finally, in the rare case that this doesn’t work please contact us at support@tinkerhousegames.com. Missing purchases will receive priority in the support queue.

You can’t get your purchases on iOs

First try and use the Restore Purchases button from the bottom of the store view.
If that doesn’t work for you, you can re-activate the content by trying to purchase it again if you bought it on iOs initially. If you accept through to the point of buying and are logged in to the same apple user account it will tell you that you already own that content and re-activate it again. From then on Restore Purchases should work.

War Room will not let me create a user account. What do I do?

Usernames and passwords need to be letters or numbers and between 6 and 16 characters in length. Login failure messaging will be turned back on in the next update.

What Android devices have known issues?

HTC Sensation

Samsung Galaxy Nexus 4.1.1

HTC Velocity ICS 4.03

HTC Sense 3.6

Sprint EVO 3D

Samsung Nexus 7 (worked after re-install)

HTC Evo 4G LTE

Samsung Galaxy Note

Samsung Galaxy S2

Droid RAZR Maxx

Samsung Galaxy S3

Samsung Galaxy Tab 2

HTC Aria

HTC Vivid

Droid Bionic

Thunderbolt

Transformer Prime 201

LG Nitro

Huawei Ideos

HTC One S

How do I add reinforcements to my army?

Create an army. Once you are in the army view, click on your army name. Click on the Use Reinforcements check box. Select the Reinforcements tab to begin adding models and units to the army.

How do I request a refund?

Apple Users

Requesting a refund for your purchase from the Apple store is simple and can be done by following these steps:

Click the “Report a problem” link in the confirmation email sent to you from iTunes.

Click the Problem drop-down menu and choose an option that best describes your problem.

You can expect a response from Apple in the next 24–48 hours. Although you should not experience any problems, contact support@tinkerhousegames.com if your refund request is not successfully resolved.